Refund policy

For food safety purposes, any food products cannot be returned. All items from our online store, including merch, are sold on a non-returnable basis unless defective. Please check that all items received are what you have ordered. If you have received an INCORRECT item, DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with, or are not in their original condition. Due to the wide range of personal taste preferences,  we do not offer refunds or replacements for products that are “not quite to your liking.”

We do our best to minimize product breakage in transit; however, Bashmouth may experience some breakage during shipping. If your Bashmouth product arrived damaged or contaminated in any way, please contact us directly and we will do our best to resolve the issue. Please DO NOT return any food product without contacting us first for specific information regarding the return process.

Returns:

For instances where product is defective or damaged, you may contact us to request a return of your purchase within 48 hours of receipt for a refund or exchange.

This policy will not apply to:

• Change of mind

• Products that have been opened or tampered with or are not in their original condition

• Incorrect orders made by the recipient

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once approved, your refund will be processed and a credit will be applied to your credit card or the original method of payment, within five (5) days.

Late or Missing Refunds (if applicable):

If you haven’t received a refund after five (5) days, we ask that you first check with your bank or credit card company as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done this and you still have not received your refund, please contact us at hello@bashmouth.com.